DEALING WITH DIFFICULT PEOPLE AT WORK AND THE TIMEOUT STRATEGY

March 7th, 2010



Dealing with difficult people and more on difficult people…



Dealing wth Difficult People at Work can involve a range of strategies and techniques. In previous writings I have talked about dealing with people when you need to remain calm and composed. One method to help you in dealing with difficult people is to use the ‘time out strategy’.



USING THIS STRATEGY IN COPING WITH PEOPLE

This time out strategy can be used and expanded upon when dealing with difficult people at work who continually interrupt you when trying to communicate with them. This technique can also be very effective in assisting you in handling friends and family.



THE ARTICLE ON DEALING WITH PEOPLE

You can read the full difficult people article on this strategy now. Or you can watch the presentation that also presents the time out strategy to use in working with difficult people who are interrupters. Enjoy the presentation…




DEALING WITH DIFFICULT PEOPLE AT WORK AND AT HOME

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DEALING WITH DIFFICULT PEOPLE AND USING LAUGHTER AS A STRATEGY

March 6th, 2010



Dealing with difficult people and more difficult people ideas…



In the previous difficult people post, this was the question again that Andrew needed assistance with in dealing with difficult people who are supposedly his friends…



THE QUESTION AGAIN FROM ANDREW

“I’m quite sensitive and have friends who pick on me sometimes. I feel they do so because I usually don’t answer back. I have one friend who constantly makes reference to my receding hairline, and when he does so I turn bright red and go quiet. How do I handle this person without discussing the subject? (which I am a little sensitive on!)”.



ONE IDEA ON COPING WITH DIFFICULT PEOPLE

There are many suggestions that can be made to help Andrew cope and deal with difficult people such as this. But let’s start with one idea to change the situation dramatically. It will mean discussing the subject but it can be a very powerful strategy in dealing with people.



USING LAUGHTER AS A POWERFUL STRATEGY

Here is what you can do Andrew. Surf the internet and look for a story on “balding men being more attractive to women”. You will surely find a story along those lines. As there is no doubt that certain women find men who have receding hairlines or are bald as more attractive than those will a full head of hair.



USING THE STORY TO DIFFUSE DIFFICULT PEOPLE

Once you find such a story print it out.  Then aim to make light of this person’s comments next time they make a comment about your receding hairline.  It is important that you use humor and laughter and not come across as sensitive to his comments.  You’ll probably need to practise what and how you say it when they next make the comment next time about your lack of hair.



YOU NEED TO CONSIDER HOW TO LOSE YOUR HAIR

So next time this difficult person makes disparaging remarks about your receding hairline.  Stop them and say something like this… “You know Joe, you might not be aware but there’s a lot of research that suggests that many women are attracted to men with receding hairlines or who are bald.  I’ve got a great study here that you should read.  It might be time for you to realise that my lack of hair is actually a real  magnet for women”.



MOVE ON IN HANDLING DIFFICULT PEOPLE

Hand him the article and walk away, saying “read this” as you go.  Don’t wait for a response, just leave him to read the article.  Then every time he mentions your hair again remind him again what a magnet you and other men can be with receding or no hair for women.



TAKING THE WIND OUT OF THE SAILS OF DIFFICULT PEOPLE

To ensure that this strategy works you must use humor and make light of the situation.  When you don’t react and make light of the very thing that this person previously used to upset you, you take the wind out of their sails.  You have actually taken a supposedly negative characteristic and changed it to a very, very positive characteristic for you.  So give it a go Andrew, you’ll be surprised how effective using humor can be for you.



DEALING WITH PEOPLE PACKAGES FOR YOU

We’ll consider another strategy for Andrew in dealing with this upsetting, frustrating and annoying difficult person in the next blog post.  But for now, if you are dealing with difficult people then you could use our DEALING WITH PEOPLE PACKAGES as part of our PREMIUM MEMBERSHIP opportunity.    You’ll become a master at Dealing with Difficult People.





DEALING WITH DIFFICULT PEOPLE AND WHAT TO DO IN THIS SITUATION?

March 3rd, 2010



Dealing with Difficult People and Difficult People Strategies…



Working with difficult people can be a very stressful situation. It can make your working life a less than rewarding experience. We’ve had many questions sent in by members dealing with a stressful person at work. We’ve had other questions sent by members on dealing with a person outside of work who is upsetting them.



THE SITUATION FOR ANDREW

Here is a question sent in by Andrew (name changed for privacy). “I’m quite sensitive and have friends who pick on me sometimes. I feel they do so because I usually don’t answer back. I have one friend who constantly makes reference to my receding hairline, and when he does so I turn bright red and go quiet. How do I handle this person without discussing the subject? (which I am a little sensitive on!)”.



CAN YOU RELATE TO THIS SITUATION?

Thanks Andrew for sharing your situation with us. Can you relate to Andrew’s position? Do you know of others who would be experiencing similar situations? Before making suggestions for Andrew on how to handle this situation we’d really like to hear from you.



WHAT ADVICE HAVE YOU IN HANDLING DIFFICULT PEOPLE?

So if you have any advice or thoughts to share with Andrew please click on the ‘comments’ link at the bottom of this post and add your comments. You may have dealt with such experiences before and your advice would be most helpful. In the next post we’ll add a few ideas on what Andrew can do to deal with difficult people and situations such as this too.



MORE USEFUL ARTICLES FOR YOU TO READ

Also, just to let you know we’ve added some more articles on dealing with difficult people to the website that you might not have read yet. Here is one article that you’ll find interesting on Dealing with Difficult People and Making Changes to Their Habits.



DO YOU NEED MORE HELP IN DEALING WITH PEOPLE?
Then do check out our DEALING WITH PEOPLE packages that are part of our Premium Membership. All our Premium Members have found these packages really made a difference in how they related and communicated with everyone in their lives, including those difficult people. FIND OUT MORE NOW.





DEALING WITH DIFFICULT PEOPLE AND EVEN MORE ON FAMILY MEMBERS

February 28th, 2010



Dealing with difficult people and more difficult people ideas…


When you are dealing with difficult people at work or in your family system it can be an awkward and disheartening process. In the previous post I suggested that Susan consider writing a letter to her family member who has cut off communication.




COPING WITH DIFFICULT PEOPLE

Writing a heartfelt letter with the goal of re-establishing contact can be a very useful idea in handling difficult people in your family when they have cut off communication. But it is very important to keep this in mind. This strategy may not be effective. Despite your best efforts at a letter of reconciliation, this difficult family member may decide not to make contact with you.



DEALING WITH DIFFICULT PEOPLE IN THE FAMILY

Remember you cannot make someone communicate with you.  You cannot force someone to engage with you.  So don’t be disappointed if nothing seems to come from your written communication.  You have tried and given it your very best shot.  But do give it time and be patient.  Sometimes it can take awhile for a difficult person to calm down enough to want to reconnect with you.  Sometimes they simply will decide not to.  This can certainly be frustrating, annoying and stressful for you.



BE PROUD THAT YOU DID TRY TO COMMUNICATE AGAIN

But whichever way it goes – more communication or not with difficult family members.  At least you can say that you have given it a very good ‘go’ in trying to connect again.  Be proud that you have tried to do this. But sometimes it doesn’t go the way you would like in dealing with difficult people.



ADVANCED IDEAS ON DEALING WITH DIFFICULT PEOPLE

Ready for even more ideas on dealing with those difficult people you find in your personal or working life? We’ve got the answers for you in our premimum membership offer and monthly DEALING WITH PEOPLE packages right now.





DEALING WITH DIFFICULT PEOPLE AND VERY POWERFUL WORDS ON DIFFICULT PEOPLE

February 24th, 2010



Dealing with difficult people and more ideas about difficult people for you…


COPING WITH DIFFICULT PEOPLE IN YOUR FAMILY SYSTEM

After the previous posts about how to deal with difficult people in the family system.  These thoughts were sent in by Katherine.   As they were included in a previous post you might have missed them so I wanted to make sure you had a chance to see what Katherine had to say…



WISE WORDS FROM KATHERINE

I have found controlling, co-dependent people a real big challenge.  Having grown up in this environment and deciding to make changes over a number of years in myself (as these changes do not come easy) the task has been extremely difficult.  Especially with family members and partners .. .



COMMENT FROM DR JUDY

Katherine is especially right about how hard it can be with those closer to you such as family members and partners.  As compared to dealing with difficult people at work.  Why?  Because these people know all the right buttons to push for you, since they often know you better than acquaintances and work colleagues.



GO ON KATHERINE WE’RE ALL LISTENING

This year the red flags were so strong I became quite anxious when I didn’t listen to my warning bells.  I am now having to learn to tell people exactly how their actions affect me and what I am willing to put up with and am not.   It is the most difficult thing I have had to do ever.



COMMENT FROM DR JUDY

What Katherine is doing is establishing what I often call, her ’stress boundaries’.  These boundaries are very important to looking after you and reducing your stress.  It is very challenging to do, especially if others are not used to you saying assertively what you will or will not do for them.



MORE THOUGHTS FROM KATHERINE

No more distancing behaviours, angry outbursts.  I have to be clear and non-judgmental and then let the other person try to change.  I have lost a partner and a couple of friends…but those who have listened and thanked me for advising – our relationships have become stronger.  I feel more empowered…but I still have bouts of insomnia and anxiety after doing this.  I hope it will diminish as I become accustomed to asking for my needs to be met.



YOU GO KATHERINE – THAT IS GREAT STUFF

The clearer you become about your boundaries and your needs then the more empowered you become.  There are some people who will never adapt to you speaking up and looking after you. Although, I don’t know the details of the situations you have described, your commitment to yourself now is wonderful.  You go for it and you’ll gain more confidence as you go.



WHAT ABOUT YOU IN COPING WITH DIFFICULT PEOPLE?

Any thoughts you would like to share on dealing with difficult people?  Any comments about what Katherine has shared?  We’d be delighted to read your thoughts so click on the comments button below and add your words of wisdom.



MORE ADVANCED IDEAS ON DEALING WITH DIFFICULT PEOPLE
Do you need more advanced ideas on dealing with people, especially those very frustrating people at work and in your personal life?  Then do make sure to check out our PREMIUM MEMBERSHIP opportunities and our great DEALING WITH PEOPLE packages right now.  The benefits are great for you at this link http://nodifficultpeople.com/products.htm





DEALING WITH DIFFICULT PEOPLE IN THE FAMILY AGAIN

February 22nd, 2010



Dealing with difficult people ideas and coping with difficult people



This time let’s add some more thoughts for you following on from our previous difficult people post…



COPING WITH DIFFICULT PEOPLE



Remember that Susan’s family member had stopped communicating with her when she started to change her role in the family system. I explained that dealing with difficult people who are family members is often much more complex than dealing with difficult people at work.



WHAT WAS SUGGESTED



Firstly, I suggested to Susan and to you if you are dealing with difficult people in the family system, that ultimately other family members have to be responsible for their own behavior. If they decide to no longer communicate with you, then that is their decision. You cannot make them speak to you.



HERE IS ANOTHER COPING WITH DIFFICULT PEOPLE STRATEGY

Secondly, here is another idea and strategy for you to try with such family members. You may also consider this idea in working with difficult people. If this person has cut off all communication, then it might be time to send them a letter. Yes that’s right – a handwritten letter. Not an email, not a text message but an old fashioned handwritten letter. Why send the written word in this form? Because it is as personal as you can get without actually speaking face to face with this person.  It is in your own handwriting.



THE LETTER IN COPING WITH DIFFICULT PEOPLE

But let’s get clear about the purpose of this letter.  The purpose is not to abuse, demand or insult the other person.  This will get you nowhere.  The real purpose of the letter is an attempt to re-open the positive communication channels between you and the difficult person.  Therefore, you must truly write this letter with this as your aim.  This means insulting, angry and hateful words will simply not appear in your letter.



WHAT YOU REALLY NEED TO SAY WITH WORDS

Therefore, in coping with difficult people in the family system who will not communicate – your letter must be clear.  It must be clear about how important they are to you and how you really would like to be able to talk to them again.  Although you and they have changed, their relationship with you is important and you would like to see how you can both come together and communicate again.  You can use your own words but this is the purpose of your letter to this person.  No matter how angry, hurt and upset you feel – remember your goal with this letter – the chance to start talking again.



WILL THIS LETTER WORK WITH DIFFICULT PEOPLE?

So will this letter work to establish further communication with this person?  Who really knows?  You cannot necessarily predict the result as there are so many emotional factors involved.  But here is a fact.  If you write a letter of hate and anger the communication channels may open but only for return hate and anger.  If you write a letter of reconciliation then the chances of re-opening the positive communication channels are one step closer.  What are your thoughts?  Click on ‘comments’ below and add your thoughts.



MORE IDEAS ON DEALING WITH DIFFICULT PEOPLE FOR YOU
Are you ready for more advanced ideas on dealing with people, especially those very frustrating people at work and in your personal life?  Then you must check out our PREMIUM MEMBERSHIP opportunities and our great DEALING WITH PEOPLE packages right now.  The benefits are enormous for you, so click on this link http://nodifficultpeople.com/products.htm





DIFFICULT PEOPLE AND DEALING WITH DIFFICULT PEOPLE IN THE FAMILY

February 16th, 2010

Ideas for you on Difficult People and Dealing with Difficult People


Hi Everyone,

After the last difficult people post we received lots of emails from members asking more questions. One of those members was Susan who put her thoughts in the comments section. In case you missed what Susan wrote here it is…



WHAT SUSAN HAD TO SAY ABOUT DIFFICULT PEOPLE

I sure appreciate the pointers you have here on dealing with these difficult people. The thing I have noticed though is while in work and acquaintance type relationships this goes a lot smoother than with family. I am finding that the more I try to retrain my family and change my role – the more difficult and insistent they become that they be allowed to be rude or inconsiderate. In fact 5 months ago I started setting a limit with a sister. I told her how I felt when she insisted on nosing into my personal affairs (money), I told her what I wanted….and even repeated my boundary when she ignored me and tried to make like I had committed some sin by telling her “no”.



It has been 5 months and at this point I feel relieved that I don’t have to fend off her inquisitions but very sad that she has chosen to cut me off this way. Do you have any suggestions how to apply these skills when family just refuses to respect these efforts without it ending like this?



THANKS FOR SHARING YOU ARE NOT ALONE

Thanks Susan for sharing your thoughts. Dealing with difficult people who are family members is often much more complex than dealing with difficult people at work. This is often because family members know the behavior of each other so well. There has been years and years of dysfunctional communication patterns happening in the family system. When one family member attempts to change the way they communicate, the reaction of others – such as Susan’s sister can often be ‘way over the top’. Family members often react with a greater degree of resistance to these long held communication patterns. Going to extremes of becoming even more negative in their communication or breaking off all communication.



WHAT ABOUT DIFFICULT PEOPLE WHO ARE FAMILY?

There are many responses you can have when a family member stops all communication when reacting to changes you have made. We’ll look at some of these ideas in future posts but let’s start with one very important point to understand.



YOU ARE NOT RESPONSIBLE FOR THE DIFFICULT PERSON

Here it is. Ultimately other family members have to be responsible for their own behavior. They must take responsibility for how angry, upset and stressed they are about your communication changes. You can be understanding and empathetic. You can try and keep the communication channels open when handling difficult people in your family. You can try and work through their issues and concerns with them. But in the end, it is their decision and responsibility if they decide to cut off communication with you.



DEALING WITH DIFFICULT PEOPLE AND LETTING GO

You have to be aware that no matter how you attempt to handle the situation, sometimes family members decide to ‘cut all ties’ and no longer communicate with you. So have you tried to work through it all and reconcile with these frustrating family members but your efforts have been unsuccessful? Then recognize that in the end it is their decision to behave in this way. You have to actually respect their decision and let go in dealing with difficult people in your family system. Let go, give them the space they have demanded and get on with living your life.



MORE IDEAS ON DEALING WITH PEOPLE IN YOUR FAMILY

In future posts we will look at other ways of dealing with people in your family system who are being very difficult and may have also cut of communication with you. But stop feeling guilty about everything. Simply understand that in the end the decisions other adult family members make are their choice. Dealing with difficult people in your family system means recognizing as you would in dealing with difficult people at work, that everyone makes their own choices about their own lives.





DIFFICULT PEOPLE AND WALKING AWAY IN DEALING WITH DIFFICULT PEOPLE

February 6th, 2010



Dealing with difficult people and difficult people ideas now…


In looking at handling difficult people at work or home, we have a question from a reader about the previous difficult people post. The question from Maria and is this…



A QUESTION ON HANDLING DIFFICULT PEOPLE

“In the previous post you talked about a lot of ways of remaining calm when dealing with difficult people. You suggested that if a person is making you feel frustrated and upset, walk away until you calm down. But in dealing with difficult people at work there is a person that when I talk to them I feel so angry as they always interrupt me. I just want to walk away, they make me so mad. But if I walk each time I’d probably never speak to them. What are your thoughts about this and what to do?”


STILL DECIDING TO WALK AWAY WHEN NEEDED

Great question Maria. Here’s another suggestion for you in dealing with people at work such as this particular work colleague. You definitely need to walk away and find some space from this person if they are making you feel angry and uptight each time you speak with them. If you do not take some time out, you will find it very hard to remain calm and effectively deal with this difficult person.


TELL THEM WHY YOU ARE DOING THIS

However, rather than just turning around and walking away from this person. Add this to your walking away technique. Actually tell them why you are walking away. Make sure you sound calm and use assertive communication in handling this difficult person.


WORDS TO USE WHEN COMMUNICATING WITH THEM

Explain very calmly and clearly why you are walking away. For example, you could say: “Helen, I feel very angry when you speak to me in that way. I am going to walk away from you now and when I return I would prefer that when I speak, you do not interrupt me and wait until I have finished speaking before speaking yourself.


COMMUNICATE, REPEAT WITH DIFFICULT PEOPLE

By explaining why you are walking away, it becomes very clear to this frustrating person why you are doing so. It is also important in dealing wth difficult people that you are consisent and use lots of repetition. If you want them to change their communication pattern with you, it will take a lot of repetition to remind them what behavior needs to be changed.


TELL ME AGAIN WHY I AM DEMANDING

So Maria, each time this person interrupts you when you are speaking to them, tell them again why you are feeling angry. Tell them again why you are walking away. Tell them again the behavior you would like to see from them when you return. Tell them clearly, concisely and calmly.


THE MESSAGE WILL GET THROUGH

Maria, this rude person will ultimately get the message and have to alter their behavior in some way. They will certainly get the message, that if they need to communicate with you they will have to stop interrupting you. Otherwise you will simply walk away and come back later to try to communicate again. Give this technique a chance to work in dealing with difficult people at work and in your personal life. Be firm, be fair but be persistent.


YOUR THOUGHTS ON DEALING WITH PEOPLE

So what are your thoughts on dealing with these demanding, aggravating and difficult people. Have you some comments and ideas on this technique? You can click on the ‘comments’ link below and add your comments on how you have dealt with difficult people.


Cheers

JUDY

Dr Judy Esmond



P.S. WANT MORE ADVANCED IDEAS ON DEALING WITH DIFFICULT PEOPLE?
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DIFFICULT PEOPLE AND REMAINING CALM IN DEALING WITH DIFFICULT PEOPLE

January 22nd, 2010

Difficult people and dealing with difficult people ideas for you…


Difficult people and dealing with difficult people is always challenging. So thanks to all those people who sent through their questions via email on handling difficult people and dealing with people in general. Although we won’t be able to cover all those questions people sent through, let’s see how we go throughout this year…




HOW DO I REMAIN COMPOSED WHEN DEALING WITH DIFFICULT PEOPLE?

Let’s start with a question from Leanne, who would like to know… “how do I stay composed when dealing with difficult people?” Great question Leanne! Here’s some quick ideas for you on dealing with people who upset you and push your buttons.



REMAINING CALM WITH ANNOYING PEOPLE

Firstly, remaining calm is very important when you are dealing with people who you find frustrating, annoying and aggravating. When you are calm, cool and collected you are able to remain unemotional and think more clearly. So always strive to remain calm. This is never easy and you do not always achieve this but always make it your aim to try and remain composed.



WALK AWAY FROM DIFFICULT PEOPLE

Secondly, if you find that someone is upsetting you and you are losing your cool then try this simple yet powerful technique. Remove yourself from the situation. Excuse yourself and walk away for awhile. Your purpose in walking away is to give yourself the space to calm yourself down before handling such a difficult and frustrating person again. Go to the toilet, go for a quick walk around the block – whatever it takes to give you a little space to calm down.



PRACTICE COMMUNICATION IN DEALING WITH PEOPLE

Thirdly, when you need to be assertive in your communication with a difficult person, practice what you want to say before you say it. Practice in the mirror remaining calm and speaking calmly. You do not want to simply be reactive in communicating with difficult people. You want to be clear about what you want to say and how you calmly want to say it.



FOCUS ON YOUR COMMUNICATION CHANGING

Fourthly, be persistent in changing your communication with this difficult person. Do not expect to see immediate changes in their communication pattern. Just be persistent in striving to remain calm. You will have to repeat many times in a calm voice what you want. Continue to walk away every time you need to do so to regain your composure. Then go back again and repeat calmly what you need to say and what you need to see happen.



YOUR THOUGHTS AND COMMENTS ON DEALING WITH PEOPLE

Leanne, we hope this helps you and others to remain calmer when dealing with these demanding, aggravating and difficult people. Do you have other thoughts for Leanne on remaining calm when handling difficult people? Below you can click on the ‘comments’ link and add your comments on about these difficult people.



Cheers



JUDY



Dr Judy Esmond



P.S. DEALING WITH DIFFICULT PEOPLE ADVANCED IDEAS
Want even more ideas and advanced concepts on dealing with people? Then our DEALING WITH DIFFICULT PEOPLE PACKAGE is just want you are looking for to help you in dealing with difficult people.





Difficult People and Dealing with Difficult People – Your Questions

January 13th, 2010



Difficult people and dealing with difficult people information for you this year…


Here we go for 2010 with even more. To start the year we’d like to hear from you. Do you have a question or issue you would like answered regarding dealing with people in general or dealing with difficult people?



I can’t guarantee that we’ll be able to get through them all. But we’ll do our best to answer many of questions during the year. Often people have very similar questions and issues they are dealing with. So by asking your question, you’ll be helping others experiencing similar situations.



WHAT IS YOUR DIFFICULT PEOPLE QUESTION OR ISSUE?



You can go to the blog and at the end of this post click on comments and add your question.



Looking forward to hearing from you!



Cheers



JUDY



Dr Judy Esmond



P.S. Happy New Year 2010. A priority for this year is to look after yourself more rather than those difficult people!





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